I have a bad habit of diving on to my bed, and unfortunately, most times I do this I end up snapping one of the wooden slats that supports the mattress. After I had snapped about 4 of them I thought I should order some replacements, but that turned out to be more difficult than I would have expected.
First I wrote to my bed's manufacturer, Limelight beds. They completely ignored me! So then, I phoned Bedstar, which is the website where I ordered the bed from. They promised to send some replacement slats out free of charge, but they must have forgotten as none ever arrived.
So in the end, after a bit of searching around the web, I found a forum post where a lady called Wendy from Bishop Beds, had said that she could supply replacement wooden sprung slats. A quick call to them (Wendy even answered on a Sunday) and I found out that they sold the slats for £3 each, and if you order 10 you get free delivery.
I think this is a great example of how companies can use the Internet to get leads. Wendy has been pro-active with helping people answer their bed related queries on a forum, and now her company is going to get another sale as a reward for her efforts. OK so it's only £30 this time, but I will definitely consider them next time I need a bed!
Great work Bishops Beds.